UX On Tap
Mapping the Journey
From arriving at the table to settling the bill, the experience map traces excitement, time, and cost across every step — surfacing exactly where iBar needed to remove friction.
A tablet-based kiosk that revolutionizes pub dining — as easy to use as a paper menu, but way smarter, with a built-in drinking game for the table.
In a gastro pub, blending cutting-edge digital ordering with the warmth of traditional waiter service is no small feat. We needed to streamline food orders to the kitchen without losing the personal touch customers crave for drink service, all while ensuring secure, reliable tech that keeps the kitchen and tables in sync.
iBar aims to revolutionize pub dining with a tablet-based kiosk app that's as easy to use as a paper menu — but way smarter. Food orders zip straight to the kitchen with a tap, while waitstaff handle drinks the old-fashioned way. Add digital payments, in-app browsing, table-to-table chat, and built-in ads for extra revenue, and you've got a system that delights customers and boosts the bottom line.
Build a web-based kiosk app that powers food ordering, syncs with a local server, accepts payments, and keeps customers engaged with internet browsing and table interactions — all without missing a beat.
ISS,.net,Sql, Adobe Illustrator, Visual Studio
Crafting intuitive UI/UX, coding the web app, setting up local server comms, integrating payments, and balancing digital efficiency with human service.
A crew of UI/UX designers, developers, and hardware specialists working together to make iBar the perfect pub companion.
From arriving at the table to settling the bill, the experience map traces excitement, time, and cost across every step — surfacing exactly where iBar needed to remove friction.
We dove into user interviews to build an empathy map, uncovering what pub-goers and staff really want from iBar. It revealed their frustrations with clunky ordering, their love for quick service, and how they'd use a digital twist to enhance — not replace — the pub vibe.
Tap a row to see what the research found.
Research confirmed that human service still rules the bar. iBar's hybrid approach — digital for food, human for drinks — stood out precisely because most competitors over-automate.
Pub environments are notoriously unreliable for connectivity. Local-first architecture proved essential — and became a key differentiator against cloud-only kiosk competitors.
Users were genuinely hooked by table-to-table browsing and chat. Dwell time increased measurably — and the ad surface became a natural monetisation layer that felt in-context rather than intrusive.
"People first, tech second."
The best pub tech is invisible — it speeds up the order, clears the queue, and gets out of the way so the human moment can happen.
From ordering shortcuts to the built-in 4Kings drinking game — a card-based feature that turns downtime between courses into part of the night out.
Menu & Shortcuts
One tap to food, drinks, search, or social.
Browse Categories
Liquors, soda, starters — sorted at a glance.
iHelper Home Grid
Every shortcut, one tap from the home screen.
Table-to-Table Chat
Find a table on the floor plan and chat directly between tables.
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Order Drinks
Browse the menu and place orders without flagging a waiter.
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Order Food
Starters and mains — categorised and customisable at the table.
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Pay & Split
Split the bill by item or equally — no maths, no awkwardness.
A fully interactive tablet experience for iBar — from menu browsing and ordering to bill-splitting and table chat — designed to reduce friction at every step of the dining and drinking experience.